Email Subject Lines for Work: How to Get Emails Opened and Answered
Email subject lines for work, not marketing: 5 rules, before-and-after examples for 6 common emails, and what a UK field experiment found about deadlines.
Communication Skills
Writing, listening, feedback and persuasion at work.
Email writing and tone
How to Write a Professional Email: Structure, Length, and Tone
How to write a professional email: the request first, only the detail the reader needs, a courteous tone, and what a review of 62 work-email papers found.
Communicating across cultures and differences
The Culture Map Explained: Eight Scales for Working Across Borders
The Culture Map's 8 scales, from feedback to scheduling, why relative position matters, what the research behind it shows, and a team mapping exercise.
Persuasion, assertiveness, and negotiation basics
Framing Effects: How the Way You Present an Idea Changes the Answer
The framing effect explained: why the same facts get different answers, what a 36-sample retest found, and how to frame work proposals honestly.
Ethos, Pathos, Logos: Aristotle's Persuasion Toolkit for Modern Work
Ethos, pathos and logos explained with 4 work examples, how each appeal fails when overdone, what kairos adds, and what persuasion research says.
Assertiveness for Beginners: Saying What You Mean Without Steamrolling
How to be more assertive at work in 6 steps, from I-statements to handling pushback, and why too little and too much assertiveness both cost you.
Communication fundamentals
Communication Styles Explained: Passive, Aggressive, Passive-Aggressive, Assertive
The 4 communication styles, where the model comes from, why your style shifts with the situation, and what style tests like DISC can and cannot tell you.
What Are Communication Skills? A Plain-English Guide to the Core Set
Communication skills explained: the core six, the two tests they are judged on, and why email senders in a 2005 study expected 78 percent accuracy but got 56.
Feedback and difficult conversations
How to Give Constructive Feedback Using the SBI Model (With Examples)
The SBI feedback model in 3 steps (situation, behavior, impact), with examples for praise and correction, and the next step it leaves out.
Listening and asking questions
Active Listening Explained: What It Is and How to Practice It
Active listening, from its 1957 origin to the experiments: what it is, what feeling heard does for a speaker, and five steps to practice it at work.